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Responsibility Disclaimer
Laguna
Waterworks, Inc. makes no representations or warranties either expressed
or implied, as to the operation of this site, the information, content,
materials, or products included on this site.
Legal Notice
This
site is controlled and operated by Laguna Waterworks, Inc., located
at 23182 Alcalde Drive, Suite E Laguna Hills, CA 92653. Laguna
Waterworks, Inc. may make changes or improvements with respect to the
products and/or the content of this site at any time. Information on
price and availability is subject to change without notice.
All
content included on this site, such as text, graphics, photos and images,
is the property of Laguna Waterworks, Inc. and/or its content suppliers
and protected by U.S. copyright laws. Any other use, including
the reproduction, modification, republication or display, of the content
on this site is strictly prohibited. All other trademarks displayed
on Laguna Waterworks Web site are the trademarks of their respective
owners.
Please
feel free to contact Laguna Waterworks, Inc. to resolve a complaint
regarding any aspect of service relating to this
site by writing to the above address, sending e-mail to our customer service department
or by calling 1-800-427-6123.
Money Back
Guarantee, Your Satisfaction is Our Priority
We know your new fountain will bring you years of enjoyment, but if
for any reason you are not satisfied with your purchase you may return
your fountain for a refund (less any additional shipping or special
charges) within 10 days of receipt. NOTE: Restocking fees of 15% may apply. You must retain all original packing and crates/boxes as your return must
be sent back in its original container for a refund.
Returns
other than those due to manufacturing defects or damage from shipping
must be sent prepaid by consumer and insured for the full purchase price.
All returns must have a Laguna Water Works' Return Authorization Number.
Retain all original packing and crates/boxes as your return must
be sent back in its original container.
** Please note that stone is a natural product and all
our fountains are handcrafted. Sizes, textures, weight and colors are
approximate and may vary from fountain to fountain making each truly
unique.
Returns
due to Damage or Defect
Damaged fountains must be
reported to Laguna Water Works within 5 days of receipt. Please note
specifics about damages at the time of delivery, on delivery receipt,
for crates and boxes that arrive from the freight company damaged. For
returns due to shipping damage or manufacturer defect please contact
your Laguna water Works representative for a Return Authorization Number
to accompany your return. Retain all original packing and crates/boxes
as your return must be sent back in its original container. We will
replace the damaged or defective fountain at no cost to you.
Shipping
Laguna Waterworks offers Free Ground Shipping on all our fountains
anywhere in the contiguous 48 states. US Priority Mail Service and/or
other delivery services are offered as a convenience for an additional
fee and is noted for those products which these services are offered.
Please know that US Priority Mail is not a guaranteed service
and all delivery times are approximate.
We
cannot accept P.O. Box addresses for our Free Ground Delivery Service,
please supply us with a physical address either residential or commercial.
P.O. Boxes are allowed as delivery destinations for US Priority Mail
Service Only.
Shipments
to Alaska and Hawaii
Shipments to Alaska and Hawaii require additional shipping charges
as these deliveries can only be sent by air. If the US Priority Mail
option is available it may be selected for shipments to Hawaii and
Alaska. If the US Priority Mail option is not available please
call us toll-free at 1-800-427-6123 for rates and ordering.
Shipping Times
Once we receive your order, we begin processing your request. Lead
times are noted for all fountains, these production schedules are
updated weekly. If your fountain is back-ordered you will be notified
of the intended shipping date or if you require the fountain shipped
after a certain date we ask that you notify us. If you are unavailable
to take delivery please make arrangements for someone to be present
to accept delivery for you.
Failed Delivery
Laguna Water Works offers free Ground Shipping to any
destination in the continental US, we do not however offer free storage
for your undeliverable purchases. If, after several attempts to effectuate
proper delivery have failed you may be charged with additional fees
such as daily storage and/or return shipping charges.
Contact Information
e-mail:
info@lagunawaterworks.com
Toll-free Phone: 1-800-427-6123 Local
Phone: 1-949-770-7756 Fax:
1-949-581-9973
Address: Laguna Waterworks
23182 Alcalde Drive, Suite E Laguna Hills, CA 92653
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