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Your Privacy is Important to Us


Laguna Waterworks, Inc. has created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for this web site.

Updated 11/17/2014

By publicly displaying our privacy policy this web site has agreed to notify you of:

What personally identifiable information of yours or third party personally identification is collected from you through the web site

The organization collecting the information

How the information is used

With whom the information may be shared

What choices are available to you regarding collection, use and distribution of the information

The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Laguna Waterworks control

How you can correct any inaccuracies in the information

If you have questions or concerns regarding this statement, you should first contact our Customer Service Department

phone: 1-800-427-6123  or 1-949 770-7756
mail: 23052 Alcalde Drive, Suite B Laguna Hills, CA 92653.

Your privacy and protection is important to us. has security measures in place to protect the loss, misuse and alteration of all information under our control. At we use Netscape's Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on's secure server. It cannot be read in transit. Your information can only be accessed by Laguna Waterworks technicians that have met our strict security and confidentiality requirements.

Always look for the "Padlock" in locked position or the unbroken "Key" at the bottom of your browser screen, this ensures your security when placing an order on-line. Secure mode begins when you initiate your order. All personal/financial information is entered on a secure page (SSL ,Secure Socket Layer).

If you are still skeptical about placing your order online, you may place your order over the phone at 800-427-6123 or 949-770-7756. One of our customer service representatives will be happy to assist you.

What information do we collect and how is it used?
The information we collect is used to improve the content of our Web Site, used by us to contact consumers in regards to their account and never sold or shared with other organizations, except as required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.  

Your IP Address
For each visitor to our Web page, our Web server automatically recognizes and logs the consumer's IP address. We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is also used to help identify you and your shopping cart. 

E-mail Address 
We collect the e-mail addresses of those who communicate with us via e-mail and/or information volunteered by the visitor, such as survey information and/or ordering information. E-mail addresses are used to contact the visitor  in regards to their account and/or fulfill information requests.

Personal Information/Financial Information
Our site uses order forms for customers to request products. We collect visitor's personal/contact information (name, phone number, e-mail address and mailing address) and financial information (credit card numbers, billing address). Personal/Contact information from the order form is used to fulfill customer orders. Financial information that is collected is used to bill the user for products and services. Laguna Waterworks uses optional surveys from time to time. This information is not linked to your account.

A cookie is a piece of data stored on your hard drive containing information of you (the user). Usage of a cookie is in no way linked to any of your personally identifiable information. Once you close your browser the cookies simply terminate. Cookies enable us to keep track of the items in your shopping cart.

Third party Intermediaries
In order to fulfill your order Laguna Waterworks must supply "Third Parties" with certain information. The recipients of this information include but are not limited to; UPS for shipping purposes and Bank of America for processing transactions. These "Third Party Intermediaries" do not store, retain or share the information we supply them with.

Other Sites Policies
This site contains links to other sites. is not responsible for the privacy practices or the content of such Web sites.

Notification of Changes
This policy may be revised over time as new features are added to our web site. However, if we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users  by posting a prominent notice on our web site for 30 days. Users will have a choice as to whether or not we use their information in this different manner. For the most current version of our privacy policy, please note the date at the top of this statement. Please check this site for information about revisions to our privacy policy. By using The Laguna Waterworks Web site including surveys, comments and/or order forms you are consenting to our information collection practices as stated above. 

Opt-Out and Correct/Update

Laguna Waterworks does not send marketing communications to its users. However, this site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service. Users may also change and/or modify information previously provided.

1.  You can send e-mail to
2.  You can call the following telephone number: 1-800-427-6123 or 949-770-7756
3.  You can send mail to the following postal address:

Laguna Waterworks
Attn: Customer Service Department 
23052 Alcalde Drive, Suite B, Laguna Hills, CA 92653

Note: E-mail addresses are used to contact the visitor in regards to their account and/or fulfill information requests.  Laguna Waterworks will not send users marketing communications.

Contact Information
Customer Service Phone:
1-800-427-6123 or 1-949-770-7756
Customer Service Fax: 1-949-380-7902
Correspondence: Laguna Waterworks, Inc.
Main office 23052 Alcalde Drive, Suite B · Laguna Hills, CA  92653



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Shop securely on-line or call us toll-free 1-800-427-6123  or  949-770-7756