How to Shop On-line
Ordering on-line with us is just as relaxing as our fountains. With our user friendly interface and state of the art shopping cart you can confidently add and delete products even if you have never placed an order over the Internet before. View tax and shipping calculations before you get to the check out window. All personal and financial information is entered on a secure check out page. Your information is never sold or shared with others.

If you are still skeptical about placing your order online, you may place your order over the phone at 1-800-427-6123 or 949-770-7756. One of our customer service representatives will be happy to assist you.

For more information please visit these links   Privacy Information    Legal information

	To shop on-line simply make a fountain selection and click on the "Buy" button    located on every product page. The "Buy" button automatically adds your selection to your shopping cart.
	Your Cart can be viewed at anytime by clicking the "View Cart" button   Fountains can be added and deleted at anytime easily without worry. When you're ready to complete your order click the "Checkout" button to move to our secure page.

Free Shipping in Continental US
Laguna Water Works offers Free Curbside Ground Shipping with no access restrictions on production fountains anywhere in the contiguous 48 states. We cannot accept P.O. Box addresses for Ground Delivery Service, please supply us with a physical address either residential or commercial.

Although we offer free curbside Ground Shipping, we do not however offer storage for your undeliverable purchases. If, after 2 or more attempts to effectuate proper delivery have failed you may be charged with additional fees such as daily storage and/or return shipping charges.

Shipping Times
Once we receive your order, we begin processing your request. Lead times are noted for all fountains, these production schedules are updated weekly. If your fountain is backordered you will be notified of the intended shipping date or if you require the fountain shipped after a certain date we ask that you notify us. If you are unavailable to take delivery please make arrangements for someone to be present to accept delivery for you.

Money Back Guarantee, Your Satisfaction is Our Priority
We know your new fountain will bring you years of enjoyment, but if for any reason you are not satisfied with your purchase you may return your fountain for a refund (less any additional shipping or special charges) within 10 days of receipt. NOTE: Restocking fees of 15% may apply. You must retain all original packing and crates/boxes as your return must be sent back in its original container for a refund.

Returns other than those due to manufacturing defects or damage from shipping must be sent prepaid by consumer and insured for the full purchase price. All returns must have a Laguna Water Works' Return Authorization Number. Retain all original packing and crates/boxes as your return must be sent back in its original container.

** Please note that stone is a natural product and all our fountains are handcrafted. Sizes, textures, weight and colors are approximate and may vary from fountain to fountain making each truly unique.

Returns due to Damage or Defect
Damaged fountains must be reported to Laguna Water Works within 5 days of receipt. Please note specifics about damages at the time of delivery, on delivery receipt, for crates and boxes that arrive from the freight company damaged. For returns due to shipping damage or manufacturer defect please contact your Laguna water Works representative for a Return Authorization Number to accompany your return. Retain all original packing and crates/boxes as your return must be sent back in its original container. We will replace the damaged or defective fountain at no cost to you.

Your Security and Privacy while Shopping with Us
At Laguna Water Works we use Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit. See our Privacy Policy for more about our information gathering and dissemination practices for this web site.

Warranties
All our production products feature a limited 1 year warranty on parts and one year manufacturer's warranty on pumps unless otherwise noted.

Legal Information     Privacy