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How
to Shop On-line
Ordering on-line with us is just as relaxing as our products.
With our user friendly interface and state of the art shopping
cart you can confidently add and delete products even if you
have never placed an order over the Internet before.
View tax
and shipping calculations before you get to the check out
window. All
personal and financial information is entered on a secure
check out page. Your information is
never sold or shared with others.
If
you are still skeptical about placing your order online, you
may place your order over the phone at 1-800-427-6123 or 949-770-7756.
One of our customer service representatives will be happy
to assist you.
For
more information please visit these links:
Privacy
Legal
information
- To
shop on-line simply make a product selection and click
on the "Buy" button
located on every product page. The "Buy"
button automatically adds your selection to your shopping
cart.
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- Your Cart can be viewed at anytime by clicking the
"View Cart" button
Products can be added and deleted at anytime easily
without worry. When you're ready to complete your
order click the "Checkout" button
to move to our secure page.
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Money Back
Guarantee, Your Satisfaction is Our Priority
We know your new purchase will bring you much enjoyment, but if
for any reason you are not satisfied with your purchase you may return
your purchase for a refund (less any additional shipping or special
charges) within 10 days of receipt. NOTE: Restocking fees of 20% may apply. You must retain all original packing and crates/boxes as your return must
be sent back in its original container for a refund.
Your
Security and Privacy while Shopping with Us
At Laguna Water Works we use Secure Socket Layer (SSL) technology
to encrypt the information you send us when you place your
order. The information is encrypted on your computer, sent
through the Internet as jumbled code, and decoded on our secure
server. It cannot be read in transit. See our Privacy
Policy for more about our information gathering and dissemination
practices for this web site.
Legal
Information
Privacy |
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Free Shipping in Continental US
Laguna Water Works offers Free "Curbside Ground Shipping" with no access restrictions anywhere in the contiguous 48 states. We
cannot accept P.O. Box addresses for Ground Delivery
Service, please
supply us with a physical address either residential or commercial.
Curbside delivery is expressed as just that "curbside". If you require delivery other than "curbside" or other than at ground level there may be an additional fee. Contact us if your delivery address does not fall within these parameters.
Although we offer free curbside Ground Shipping, we do not however offer storage for
your undeliverable purchases. If, after 1 or more attempts to
effectuate proper delivery have failed you may be charged
with additional fees such as daily storage and/or return shipping
charges.
Shipping
Times
Once we receive your order, we begin processing your request.
Lead times are noted for all products, these production schedules
are updated weekly. If your product is backordered you will
be notified of the intended shipping date or if you require
the product shipped after a certain date we ask that you
notify us. If you are unavailable to take delivery please
make arrangements for someone to be present to accept delivery
for you.
Returns
due to Damage or Defect
Damaged products must be
reported to Laguna Water Works within 3 days of receipt. Please note
specifics about damages at the time of delivery, on delivery receipt,
for crates and boxes that arrive from the freight company damaged. For
returns due to shipping damage or manufacturer defect please contact
your Laguna water Works representative for a Return Authorization Number
to accompany your return. Retain all original packing and crates/boxes
as your return must be sent back in its original container. We will
replace the damaged or defective product at no cost to you.
Returns
other than those due to manufacturing defects or damage from shipping
must be sent prepaid by consumer and insured for the full purchase price.
All returns must have a Laguna Water Works' Return Authorization Number. Retain all original packing and crates/boxes as your return must
be sent back in its original container.
** Please note that stone is a natural product and all
our products are handcrafted. Sizes, textures, weight and colors are
approximate and may vary from fountain to fountain making each truly
unique.
Warranties
All our production products feature a limited 1 year warranty on parts
and a 6 month to 1 year manufacturer's warranty on pumps unless otherwise
noted. |
