How to Shop On-line
Ordering on-line with us is just as relaxing as our products. With our user friendly interface and state of the art shopping cart you can confidently add and delete products even if you have never placed an order over the Internet before. View tax and shipping calculations before you get to the check out window. All personal and financial information is entered on a secure check out page. Your information is never sold or shared with others.

If you are still skeptical about placing your order online, you may place your order over the phone at 1-800-427-6123 or 949-770-7756. One of our customer service representatives will be happy to assist you.

For more information please visit these links:
Privacy  Legal information

Money Back Guarantee, Your Satisfaction is Our Priority
We know your new purchase will bring you much enjoyment, but if for any reason you are not satisfied with your purchase you may return your purchase for a refund (less any additional shipping or special charges) NOTE: Restocking fees of 20% will apply after the 10 days of receiving order. You must retain all original packing and crates/boxes as your return must be sent back in its original container for a refund.

Bio Fire Fuels may not be returned due to their volatility and potential for tampering.

Your Security and Privacy while Shopping with Us
At Laguna Water Works we use Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit. See our Privacy Policy for more about our information gathering and dissemination practices for this web site.

Legal Information     Privacy

Adagio Water Feature Purchase

• If there are any damages, note the damage on the Delivery Receipt and ACCEPT the shipment.
• If you are unable to open and inspect the shipment, please write "Possible Concealed Damage" on the delivery ticket and give to the driver. (Do not refuse the shipment).
• You MUST report damage to Adagio within 48hrs. (Monday-Friday).
• If not reported within 48 hours, you will be responsible to file a claim (yourself) with the freight carrier.
• Pictures of the packaging and all damages will need to be emailed to Adagio. Once these pictures have been received, Adagio will send out replacement parts.

Free Shipping in Continental US
Laguna Water Works offers Free "Curbside Ground Shipping" on all fountains & fire places only with no access restrictions anywhere in the contiguous 48 states. AK and HI excluded. We cannot accept P.O. Box addresses for Ground Delivery Service, please supply us with a physical address either residential or commercial.

Curbside delivery is expressed as just that "curbside". If you require delivery other than "curbside" or other than at ground level there may be an additional fee. Contact us if your delivery address does not fall within these parameters.

Laguna Waterworks recommends all orders be inspected upon delivery to insure unit is received in good condition and correct item is received. Laguna Waterworks will not be held responsible for damaged or mis-shipped units uninspected upon receiving. Customer will be responsible for all shipping cost on mis-shipped or damaged units uninspected upon delivery.

Although we offer free curbside Ground Shipping, we do not however offer storage for your undeliverable purchases. If, after 1 or more attempts to effectuate proper delivery have failed you may be charged with additional fees such as daily storage and/or return shipping charges.

Shipping Times
Once we receive your order, we begin processing your request. Lead times are noted for all products, these production schedules are updated weekly. If your product is backordered you will be notified of the intended shipping date or if you require the product shipped after a certain date we ask that you notify us. If you are unavailable to take delivery please make arrangements for someone to be present to accept delivery for you.

Laguna Waterworks recommends all orders be inspected upon delivery to insure unit is received in good condition and correct item is received. Laguna Waterworks will not be held responsible for damaged or mis-shipped units uninspected upon receiving. Customer will be responsible for all shipping cost on mis-shipped or damaged units uninspected upon delivery.

Returns due to Damage or Defect
Damaged products must be reported to Laguna Water Works within 2 days (48 hours) of receipt. Please note specifics about damages at the time of delivery, on delivery receipt, for crates and boxes that arrive from the freight company damaged. For returns due to shipping damage or manufacturer defect please contact your Laguna water Works representative for a Return Authorization Number to accompany your return. Retain all original packing and crates/boxes as your return must be sent back in its original container. We will replace the damaged or defective product at no cost to you.

Returns other than those due to manufacturing defects or damage from shipping must be sent prepaid by consumer and insured for the full purchase price. All returns must have a Laguna Water Works' Return Authorization Number. Manufacturers will not accept any returns removed from original packaging unless they are received damanged or defective. Retain all original packing and crates/boxes as your return must be sent back in its original container.

Bio Fire Fuels may not be returned due to their volatility and potential for tampering.

** Please note that stone is a natural product and all our products are handcrafted. Sizes, textures, weight and colors are approximate and may vary from fountain to fountain making each truly unique.

Warranties
All our production products feature a limited 1 year warranty on parts and a 6 month to 1 year manufacturer's warranty on pumps unless otherwise noted.